Today’s Conversation With AT&T

So, AT&T has gotten in the recent habit of spamming you with “tips”. “tips” are really “spam” when they’re trying to get you to do things that will eventually make them money (ie, by using more of their services).

Here’s the “tip” I got today:

AT&T:
AT&T Free Tip: Get weather, movie or restaurant
tips from Google on your phone.
Text HELP to 466453 to get started.
To end Tips send no to 4436

Easy, enough, I thought.

Me:
No

And a few seconds later, I got the response back:

AT&T:
Sorry, we did not understand
your response.  Reply ONLY the
word "YES" to activate the 4
channel/$6 Mobile TV plan

HUH???

Ok, I thought. Maybe it’s because my phone auto-capitalized the word “No”

Me:
no

And a few seconds later, I got the response back:

AT&T:
Sorry, we did not understand
your response.  Reply ONLY the
word "YES" to activate the 4
channel/$6 Mobile TV plan

NOOOOOOOOOOOOOOOOO

sigh…

[UPDATE 2009/08/20: Read the follow-on story from a friend describing his conversation with AT&T]

6 Comments

  1. Charles Said,

    August 13, 2009 @ 9:52 am

    This just happened to me. Not cool.

  2. dfdsfs Said,

    August 14, 2009 @ 10:21 am

    I called 611 to get to the bottom of this…you need to send the word: stop

    boy, how can people (att employees) be so stupid to not test something as prevelant as this. Think of the time they’re wasting answering support calls on this!

  3. Wes Said,

    August 14, 2009 @ 10:37 am

    True, they should test it. But you have to wonder: do they make more money scamming people than they do paying someone minimum wage (likely in another country) to answer the phone? If they make more money, a profit is a profit and they have no reason to stop.

  4. Brian Said,

    September 2, 2009 @ 11:17 am

    Glad to have found this–god bless the web. This really pissed me off! “Stop” to 4436 will unsubscribe!!

  5. Continued Conversations With AT&T Said,

    September 11, 2009 @ 4:04 pm

    […] previously I got depressed about SMS conversations with AT&T. I was then consoled and warned at the same time by my friend that I was not alone. And after his […]

  6. James Lee Said,

    September 11, 2009 @ 7:44 pm

    As I commented on Facebook, call and ask them to put a “Purchase Blocker” on your lines. I just had to deal with getting AT&T to reverse charges for “Cooking Tips” from Cylon LLC, that I was subscribed to without my consent. Purchase Blocker will disallow them all, but you can’t sign up for it online; you have to call.

    The thing is, I never requested these tips, never responded to any text from them, and they weren’t from AT&T; some 3rd party company just started sending them & charging me! Not cool, AT&T!